FREQUENTLY ASKED QUESTIONS
Clear answers for a platform that keeps changing.
Local Services Ads, Performance Max, ranking, verification and how LeadWise works.
LSA basics
01What are Local Services Ads?+
Google Local Services Ads are pay-per-lead ads for verified local service businesses. They can appear in prominent positions on Google Search and show information such as the business name, rating and Google verification badge. Advertisers pay when a potential customer calls, messages or books through the ad rather than paying for every click.
02Are Local Services Ads going away?+
The Local Services Ads product is continuing, but Google is moving it from the standalone LSA dashboard into a specialized Performance Max experience in Google Ads. Pay-per-lead pricing, placements, keywordless targeting and the Google Verified badge continue. Reporting, budgets, bidding controls and the operating interface change.
03How are Local Services Ads different from Google Ads PPC?+
Traditional Google Ads campaigns commonly charge per click and use keywords, ads and landing pages. Local Services Ads charge for valid leads and rely more heavily on verification, service categories, geography, reviews and responsiveness. As LSA moves into Google Ads, it remains a distinct pay-per-lead local advertising experience.
04What is the relationship between my Google Business Profile and LSA?+
Your Google Business Profile and LSA profile share important business information, including identity details, location data and reviews. The information should be accurate and consistent across both products. Changes to the Business Profile can affect verification and campaign eligibility, so the two should be managed together.
05Which industries and verticals does LSA support?+
Local Services Ads support many local service categories, including home services, legal, healthcare, education, real estate, financial services and pet care. Availability varies by country and market, and Google continues to change eligible categories.
06How much do Local Services Ads leads cost?+
Lead cost varies by industry, market, competition, lead type and account quality. There is no reliable universal benchmark. The useful measure is not cost per lead alone, but the cost of qualified calls, booked appointments and closed business in your specific market.
Ranking and performance
07How does Google decide who appears in the top LSA positions?+
Three core factors are Reviews, Responsiveness and Radius. Review quantity, quality and recency matter. Responsiveness reflects how reliably the business answers leads. Radius reflects the service area the business can support. Verification health, profile completeness, hours, job types and local competition also influence visibility.
08Why is my LSA ranking dropping?+
Common causes include verification problems, lower phone answer rates, stale reviews, narrow or incorrect service areas, incomplete profile settings and stronger competition. Ranking problems are often caused by several small issues working together rather than one catastrophic error.
09What is Advanced Verification and do I need it?+
Advanced Verification is a stricter Google credentialing process used for certain higher-risk categories. It may require business documents, licenses, photos, insurance information and background checks. An incomplete or failed submission can prevent ads from running.
10Why am I getting charged for bad leads?+
Google automatically credits some clearly invalid leads, such as certain spam or duplicate contacts. A lead can still be chargeable even when it does not become a customer. Price shoppers, canceled appointments, unanswered callbacks and inquiries for listed services may not qualify for a credit. Lead quality should therefore be measured beyond Google's credit decisions.
11How do I improve my LSA responsiveness?+
Answer calls before they reach voicemail, route callers to a person quickly and provide coverage during every hour the ads are active. Long menus, hold queues and slow callbacks reduce the chance that a paid lead becomes revenue. Responsiveness is an advertising and business-operations issue.
The Performance Max transition
12What should I do before my LSA account migrates?+
Export your complete performance history, document current settings and budgets, confirm the correct account administrators, verify business credentials and establish a lead-quality baseline. Historical performance reports do not carry into the new environment, so they must be saved before dashboard access ends.
13What survives the move from LSA to Performance Max?+
The pay-per-lead model, existing ad placements, keywordless targeting, lead history, verification status and Google Verified badge continue. The standalone dashboard, historical performance reporting, weekly budget structure and several bidding controls change.
14Will my weekly LSA budget change?+
Google converts weekly LSA budgets into daily budgets during migration. Daily pacing can behave differently from weekly pacing, so advertisers should record the converted amount and monitor spending closely after the move.
Working with LeadWise
15What does LeadWise HQ do?+
LeadWise manages Local Services Ads and the transition into Google's new pay-per-lead Performance Max environment. Services include campaign management, white-label agency fulfillment, verification support, measurement, account audits and migration planning.
16Do you work directly with businesses or through agencies?+
Both. LeadWise works directly with high-value local businesses, franchises and multi-location portfolios. It also provides white-label fulfillment for agencies that want specialized LSA and local performance expertise behind their brand.
17What does white-label LSA management look like?+
The agency owns the client relationship while LeadWise handles account setup, optimization, verification, monitoring and ongoing management. The service is designed to give agencies senior LSA capability without hiring and training another internal specialist.
18What makes LeadWise different from other LSA agencies?+
Founder Eric Levine spent 6.5 years working inside Google's Local Services Ads program, including global bug triage and training Google's account teams and agency partners. LeadWise combines that platform experience with direct, hands-on management of each client engagement.
19How quickly can an LSA account be set up?+
A basic account can often be configured quickly, but verification timing depends on the business category, documentation and Google's review process. LeadWise starts with a documentation and profile review so avoidable inconsistencies are corrected before submission.
20How do we get started with LeadWise?+
Send LeadWise your business type, number of locations or accounts, current advertising setup and biggest challenge. Eric will review the context and recommend the most useful next step, whether that is an audit, management, verification work or a transition plan.